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Online data privacy statement of Roche


Last Revised: [11.05.2015]


Thank you very much for visiting a website of Roche or communicate with us via email.

Roche appreciates that the protection of privacy is very important to visitors of our website and understands that all data concerning your health are very personal and particularly sensitive. Therefore we have taken the necessary steps to fulfil worldwide data protection requirements. We treat your personal data in accordance with the directions of the Roche group on the protection of personal data and with the laws of the EU, Switzerland and other applicable local laws which regulate the storage, process, access and the transfer of personal data.

Roche-Websites which refer to this privacy policy (the “policy”) and collect any information from you will collect, process and protect personal data about you in accordance with this policy and the applicable laws. This policy applies to personal data (as defined below) collected in the course of online resources and communications (such as websites, email and other online tools) that contain a link to this policy. However, this policy does not apply to personal data, which are collected from offline resources and communications, except in cases where such personal data are combined with personal data Roche has collected online. This policy also does not apply to online resources of third parties to which the websites of Roche may link; Roche does not control the content or privacy practices of such offers.

We only collect personal data about you if you give them to us yourself. We do not share any of your personal data with third parties for their own marketing use, unless you explicitly grant us the permission to do so. Please read this privacy statement to learn more about how we collect, use, share and protect information online.

Information collected


Roche generally uses two methods to collect personal data from you online:


Information obtained by us


  • personal data: You can visit our websites without providing any personal information. We will collect your personal data (such as name, address, telephone number, email address or other identifying information) only if you decide to submit such information. We may also collect information concerning your health which you provide by responding to our questions or surveys.
  • Aggregate data: In some cases we make data you provide to us anonymous and keep them in aggregate form, which means accumulated and consolidated. Such data we may combine with other information to create anonymous statistics (e.g. number of visitors, domain name of the internet provider, from which the access occurs) which can be helpful to us in connection to improvement of our products and services.


Automatically collected information


Whenever you interact with us via our websites and because of emails we may exchange, we automatically receive some kind of information. Automatic technologies we use include logging from web servers / IP addresses, cookies and web beacons.

Web Server Logs / IP Addresses


An IP address is a number assigned to your computer whenever you access the internet. Every computer on the internet is identified with an IP address which allows computers and servers to recognise and communicate with each other. Roche collects IP addresses to conduct system administration and report statistics to affiliates, business partners and/or vendors, to analyse sites and to review the performance of a website.



A cookie is an entry that is placed automatically on the hard drive of your computer whenever you access certain websites. The cookie uniquely identifies your browser to the server. The cookies enable us to store information on the server to help making the web experience more pleasant for you and to analyse sites and website performances. Most of the web browsers are adjusted to accept cookies. However you also can reset your browser to not accept cookies or to indicate when a cookie is being sent. Please notice that some sectors of our websites may not work properly if you refuse cookies.

Web Beacons


On certain websites or in emails, Roche may insert a common internet technology named a “Web-Beacon” (also known as an “action tag” or “clear GIF” technology). Web beacons help analyse the effectiveness of websites by measuring for example, the number of visitors of a website or the number of visitors that have clicked on important elements of a website.

Web beacons, cookies and other tracking technologies do not automatically obtain your personal data. Only if you voluntarily give such personal information, e.g. by registering or sending an email, these automatic tracking technologies can be used to collect personal information about your use of the website and/or interactive emails to improve them for your use.



On our Roche websites we may provide services (e.g. Google Maps or QUARTAL FLIFE) which are based on applications and content tools of third parties. Such third parties may receive some types of information automatically whenever you communicate with us via our website and use such third party applications and tools.

Your Choices


You have several choices concerning the use of our website. You can decide not to give any personal information at all by not entering it into any forms or data fields on our websites and by not using any available personalised services. If you choose to submit personal information, you have the right to see and correct your information at any time by selecting the application. Some sites may probably ask for your permission to make use of your information and you can agree to it or decline this use. If you register for particular services or subscription, such as an electronic newsletter, you can unsubscribe at any time by following the instructions included in each newsletter. If you decide to unsubscribe from a service or subscription we will seek to remove your personal data promptly but it is possible that we may need further information to process your request.

If you wish to prevent cookies from tracking you anonymously – as described above - you can set your browser to refuse all cookies or to report whenever a cookie is being sent.



Roche uses technical and security provisions, rules and other precautions to protect your personal data against unauthorised access, improper use, disclosure, loss or destruction. To ensure the confidentiality of your personal data, Roche uses conventional firewalls and passwords-protection. However it is your personal responsibility to make sure that your computer is secured and protected against malicious software, such as trojans, computer viruses and worm programs. You are aware of the fact that without adequate security measures (like a secure web browser, up to date antivirus software, personal firewall software, abstinence of usage if software from dubious sources) there is a risk that the data and passwords you use to protect your data, can end up with unauthorised third parties.

Use of data


Roche, including its subsidiaries, divisions and groups worldwide and/or the companies, which perform services on our behalf, will use any personal data you decided to give to us only to comply with your request. The control of and the responsibility for the use of your data remains in the hands of Roche. Some of your personal data may be stored or processed on computers which are located in other jurisdictions, such as the United States, whose data protection laws may be different from the laws in the country of your residence. In such cases we will ensure that adequate protection will be provided which is equivalent to the protection that applies in the country of your residence.

The information you decided to give to us is also used for different HR-purposes (Performance Management, Succession decisions and Development measures) will be helpful for us to better understand your needs and how we can improve our products and services. It also helps us to personalise information about services and promotions which you might find interesting. We are able, for example, to analyse the gender or age of visitors of our websites concerning a specific medication or disease state and we can use this analysis of aggregate data internally or share it with third parties.

Data Sharing and Transfer


Roche shares personal data about you with various external companies or agents assigned with technological maintenance or working on our behalf to help us fulfil business transactions, such as providing customer services, sending marketing information about our products, services and offers. We may also share personal data with our subsidiaries and affiliates. All of these companies and agents are obliged to comply with the terms of our privacy policy.

We may also disclose personal data for these purposes:

1. in connection with the sale, abandonment or other transfer of the business of the site to which the data relates;
2. to respond appropriate requests of legitimate government agencies or in cases it is required by applicable laws, court orders or government regulations;
3. in cases this is necessary for corporate audits respectively revisions or to investigate or respond to a complaint or security threat.

No Use for Third Party Direct Marketing. We will not sell or transfer the personal data you provide to us at our websites to third parties for their own direct marketing use unless we provide a clear notice to you and obtain your explicit consent for your personal data to be shared.

Email to a Friend or Colleague. On some Roche websites you have the possibility to send a link or a message to a friend or colleague, which refers them to a Roche website. The email address of your friend or colleague which is provided this way will be used to send your friend or colleague information on your behalf and will not be collected or used by Roche or other third parties for other purposes.

Google Analytics. There are some Roche websites that may use Google AnalyticsTM, a web analysing service provided by Google, Inc. (“Google”). Google Analytics is working with “cookies”, which are text files deposited on your computer to help analysing how users use the website. The information collected by the cookie (including your IP address) will be transmitted and stored on servers in the United States. Google will use this information to evaluate your use of the website, create reports on website activity for website operators and provide other services relating to the website activity and internet usage. Google may also transfer this information to third parties if they are required by law, or if these third parties process the information on Google’s behalf. Google will not link your IP address with other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser. As mentioned above, please note that this means you may not be able to use some sectors of our websites. By using a Roche website, you agree to the fact that Google processes your personal data in the manner and for the purposes mentioned above.

Links to Other Sites


Our sites contain links to several websites, which probably contain useful information for our visitors. This privacy policy is not valid for those websites and we recommend contacting those websites directly for information on their privacy policy.

Privacy Statement for Children


Our websites are addressed to an adult audience. If we receive knowledge that somebody is under the age of 13 we will not collect any personal data without the prior, verifiable consent of his or her legal representative. The legal representative has the right, upon request, to view the personal data provided by the child and/or require its deletion.

Additional Information on Websites


If a website has specific provisions relating to privacy that differ from the provisions in this privacy policy, they will be disclosed to you on the page on which personal data is collected.

Note to Users of Business or Professional Websites


If you have a business or professional relation to Roche, we may use information you give to us on our websites – including websites designed specifically for business and professional users – to fulfil your requests and maintain our business relationship with you. We may also share this information with third parties acting on our behalf.

Updates on Privacy Statement


From time to time Roche may revise this online privacy statement. Any changes to this privacy statement will be immediately communicated on this page. If you have received a notice of a change in our privacy statement and you continue to use our websites, you indicate your consent to the use of the information provided in accordance with the modified privacy statement. This privacy statement is in force since 1st November 2005.

Contact Roche


If you have any questions or if you wish Roche to delete or change your profile, please contact us in writing (by post), as follows:


Roche Diagnostics GmbH, 1211 Wien, Engelhorngasse 3

Unless explicitly stated otherwise, this private policy statement applies to F.Hoffmann-La Roche AG and Roche websites.