Welcome

You've successfully logged in

This website uses cookies to provide you with a more responsive and personalized service. In order to proceed to login, however, you must formally accept our cookie policy. Please read our cookie & privacy policies for more information.

Impulsados por nuestro compromiso de entregar nuestros productos a través de los mejores canales posibles en Roche hemos decidido ampliar nuestro acuerdo de distribución con Merck para incluir las siguientes líneas de productos.

A partir del 1 de septiembre, Merck será el distribuidor exclusivo de las siguientes líneas de productos

  • High Pure Kits
  • Transcriptor Reagents
  • EagleTaq and FastStart Master Mixes (for non-LightCycler® Systems)
  • Universal ProbeLibrary Probes and Assays

 

Los puntos clave del acuerdo incluyen:

  • Roche seguirá siendo el fabricante legal de estos productos, por lo que no habrá ningún cambio ni en la producción, ni en la fabricación ni en el control de calidad para estos productos. Además, los productos seguirán llevando tano la marca como el sistema de envase de Roche.
  • Hasta el 31 de agosto de 2017, estos productos estarán disponibles a través de los canales existentes de Roche. Desde ahora hasta el 31 de agosto, se adoptaran las acciones específicas que pueden ser necesarias para asegurar el suministro continuo e ininterrumpido de productos, una vez que este acuerdo esté vigente.
  • Roche continuará proporcionando soporte técnico hasta el 31 de agosto de 2017. A partir del 1 de septiembre de 2017, todos los pedidos y el soporte técnico de primer nivel deberán dirigirse a Merck.

 

Estamos comprometidos a asegurar que este cambio tenga el menor impacto posible en su investigación. Por ello Roche y Merck han adoptado medidas para establecer niveles de existencias adecuados antes, durante y después del período de transición.

Si tiene alguna pregunta sobre este acuerdo, póngase en contacto con su representante local de Roche o visite nuestra página web.

Por favor, revise la lista de productos incluidos en este acuerdo:

Material No. Product Name Legal Disclaimer [Show Disclaimers] [Show all]
Back 
		  To Top

Distribution Agreement Expansion Q&A

Which products are included in this agreement?

This agreement includes the exclusive distribution of Roche products to include the following product lines in all geographies excluding Brazil:

  • High Pure Kits
  • Transcriptor Reagents
  • EagleTaq and FastStart Master Mixes (for non-LightCycler® Systems)
  • Universal ProbeLibrary Probes and Assays

Please use the search bar above to check if a product is now available through Merck.

Roche Biochemical Reagents (BR) products will also continue to be exclusively distributed through Merck, which include products for proteomics, cell analysis, and genomics applications in all countries excluding Brazil.

Which products are not included in the agreement?
Roche will continue distribution, sales and support of the following product lines:
  • LightCycler® Instruments and reagents (includes FastStart Essential Reagents)
  • MagNA Pure Systems and reagents
  • High Pure Kits (Viral, Genomic DNA, Total RNA, and FFPET)
  • RealTime Ready Assays
  • Evoscript Reagents
  • LightMix Modular Assays
  • Transcriptor First Strand Kits
Will production, manufacturing and quality control change?
No. Roche remains the legal manufacturer and all current production processes will remain the same. The products will still have Roche branding and packaging, and go through the same Roche quality control processes.
How will this benefit customers?

Roche’s high-quality products combined with Merck’s distribution & service excellence creates a powerful value proposition for these products in the life science research community. Under the agreement, Merck will leverage their sales, marketing and eCommerce expertise to present and distribute Roche proteomics, cellomics and genomics reagents and kits, inclusive now of these specific Nucleic Acid Purification and qPCR products listed above.

What will the implementation plan/transition look like? What are the timelines?

As of August 1, 2017 products will become available on SigmaAldrich.com in parallel with existing Roche channels. The month of August will represent a transition period, where both parties will be selling into the market in order to ensure a smooth transition. As of September 1, 2017, Merck will become the sole supplier and exclusive channel to market for these products, whereas all orders and technical support should be directed to their representatives.

What will happen to the eCommerce platforms?
We have both put processes in place so that customers will experience a seamless transition, with no disruption in ordering, service, or delivery throughout the transition period. Please contact one of our representatives if you have any concerns.
Will Roche’s product numbers change in your ordering system?

The Roche product numbers will not change in the new ordering system unless there is a direct conflict with an existing product. Direct product number conflicts are expected to be minimal, and will be communicated if they arise.

What if I don’t have an account on SigmaAldrich.com?
An account can easily be opened with us by calling their customer service or visiting SigmaAldrich.com under Ordering.
Can customers still order products through Roche’s website?
When will the products be available on the sigma-aldrich.com?
As of August 1, 2017 products will become available on SigmaAldrich.com in parallel with existing Roche channels. The month of August will represent a transition period, where both parties will be selling into the market in order to ensure a smooth transition. As of September 1, 2017 Merck will become the exclusive distributor of these products via SigmaAldrich.com and all of their other purchasing channels.
How can I determine whether a specific product number is included in the agreement?

A comprehensive list of included products is available on lifescience.roche.com/agreement.

What if I have an existing contract or tender?
During implementation of this agreement, we are committed to customer care as a first priority. Existing tenders and contracts will remain in place until they can be transferred.
What will happen to customer support? Where do I refer my customer questions?
We are all committed to a seamless customer transition, with no disruption in ordering, service, or delivery throughout the transition period. After August 31, 2017, all orders and technical support for Roche products listed above should be directed to Merck representatives.
How can I make sure my product is available during and after the transition?
Please communicate critical supply needs to our representatives including specifics such as product, volume, and supply timing requirements. This critical demand information will be shared with our supply planners.
Who can I contact if I have additional questions?
Please visit www.sigma-aldrich.com/Roche2017. Further information is available and you will be able to register to receive updates.