Service and Support: The hidden value of your product purchase
By: Roche Life Science
Posted: January 01, 2018 | Everyday Essentials for Research
To ensure that you have exactly what your lab needs, we’ve set up a variety of resources, from self-service online documentation to responsive telephone-based support.
Access all documentation online
You can go online to search for the information that you need. All product documentation is available at http://technical-support.roche.com/default.aspx. Just search for your desired product in the box in the upper right corner.
Operator’s manuals
Operator’s manuals are available for download.
Application notes
You can also access application notes online. These are real-world accounts of how the products are used, including processes, sample types, and outcomes.
Technical notes
The online service center also includes any technical notes that might be published about a product. These include updates about procedures that can maximize the lifespan of your product, and optimize your outcomes.
Technical troubleshooting
The online system also includes information about protocols and workflows, helping new users to understand system capabilities.
Telephone support
Sometimes, the solution to your problem requires more than just documentation. That’s why our telephone support line is there to help.
Our trained professionals will be there to walk you through the problem, answer your questions, and get you back to work as soon as possible.
