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At Roche, we are driven by our commitment to deliver our products through the best possible channels. We have decided to expand our distribution agreement with Merck to include in total or in part the following product lines important within the research community:

  • High Pure Kits
  • Transcriptor Reagents
  • EagleTaq and FastStart Master Mixes (for non-LightCycler® Systems)
  • Universal ProbeLibrary Probes and Assays

 

Key points of the agreement include:

  • Roche will remain the legal manufacturer of these products, so nothing in the production, manufacturing, or quality control for these products will change. Additionally, products will continue to have Roche branding and packaging.
  • Until August 31, 2017 these products will be available through your existing Roche channels. Between now and August 31st, you will be informed of specific actions that may need to be taken to ensure continued, uninterrupted supply once this agreement is live.
  • Roche will continue to provide technical support until August 31, 2017. Beginning September 1, 2017, all orders and first level technical support should be directed to Merck.

 

We are committed to ensuring this change has as little impact on your research as possible. Roche and Merck have taken measures to establish appropriate stock levels before, during and after the transition period. We will keep you informed of relevant updates as, and when, they are available. For more information, please access the FAQs. Should you have questions regarding this agreement, please contact your local Roche representative.

Please find below an interactive list of the products included under this agreement.

 

Material No. Product Name Legal Disclaimer [Show Disclaimers] [Show all]
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Distribution Agreement Expansion Q&A

Which products are included in this agreement?

This agreement includes the exclusive distribution of Roche products to include the following product lines in all geographies excluding Brazil:

  • High Pure Kits
  • Transcriptor Reagents
  • EagleTaq and FastStart Master Mixes (for non-LightCycler® Systems)
  • Universal ProbeLibrary Probes and Assays

Please use the search bar above to check if a product is now available through Merck.

Roche Biochemical Reagents (BR) products will also continue to be exclusively distributed through Merck, which include products for proteomics, cell analysis, and genomics applications in all countries excluding Brazil.

Which products are not included in the agreement?
Roche will continue distribution, sales and support of the following product lines:
  • LightCycler® Instruments and reagents (includes FastStart Essential Reagents)
  • MagNA Pure Systems and reagents
  • High Pure Kits (Viral, Genomic DNA, Total RNA, and FFPET)
  • RealTime Ready Assays
  • Evoscript Reagents
  • LightMix Modular Assays
  • Transcriptor First Strand Kits
Will production, manufacturing and quality control change?
No. Roche remains the legal manufacturer and all current production processes will remain the same. The products will still have Roche branding and packaging, and go through the same Roche quality control processes.
How will this benefit customers?

Roche’s high-quality products combined with Merck’s distribution & service excellence creates a powerful value proposition for these products in the life science research community. Under the agreement, Merck will leverage their sales, marketing and eCommerce expertise to present and distribute Roche proteomics, cellomics and genomics reagents and kits, inclusive now of these specific Nucleic Acid Purification and qPCR products listed above.

What will the implementation plan/transition look like? What are the timelines?

As of August 1, 2017 products will become available on SigmaAldrich.com in parallel with existing Roche channels. The month of August will represent a transition period, where both parties will be selling into the market in order to ensure a smooth transition. As of September 1, 2017, Merck will become the sole supplier and exclusive channel to market for these products, whereas all orders and technical support should be directed to their representatives.

What will happen to the eCommerce platforms?
We have both put processes in place so that customers will experience a seamless transition, with no disruption in ordering, service, or delivery throughout the transition period. Please contact one of our representatives if you have any concerns.
Will Roche’s product numbers change in your ordering system?

The Roche product numbers will not change in the new ordering system unless there is a direct conflict with an existing product. Direct product number conflicts are expected to be minimal, and will be communicated if they arise.

What if I don’t have an account on SigmaAldrich.com?
An account can easily be opened with us by calling their customer service or visiting SigmaAldrich.com under Ordering.
Can customers still order products through Roche’s website?
When will the products be available on the sigma-aldrich.com?
As of August 1, 2017 products will become available on SigmaAldrich.com in parallel with existing Roche channels. The month of August will represent a transition period, where both parties will be selling into the market in order to ensure a smooth transition. As of September 1, 2017 Merck will become the exclusive distributor of these products via SigmaAldrich.com and all of their other purchasing channels.
How can I determine whether a specific product number is included in the agreement?

A comprehensive list of included products is available on lifescience.roche.com/agreement.

What if I have an existing contract or tender?
During implementation of this agreement, we are committed to customer care as a first priority. Existing tenders and contracts will remain in place until they can be transferred.
What will happen to customer support? Where do I refer my customer questions?
We are all committed to a seamless customer transition, with no disruption in ordering, service, or delivery throughout the transition period. After August 31, 2017, all orders and technical support for Roche products listed above should be directed to Merck representatives.
How can I make sure my product is available during and after the transition?
Please communicate critical supply needs to our representatives including specifics such as product, volume, and supply timing requirements. This critical demand information will be shared with our supply planners.
Who can I contact if I have additional questions?
Please visit www.sigma-aldrich.com/Roche2017. Further information is available and you will be able to register to receive updates.