LifeScience

At Roche, we are driven by our deep commitment to providing our customers with the very best products and services. We would like to share an important change in how you now can access our core Biochemical Reagent products, which include kits and enzymes for cellular analysis, proteomics and conventional PCR applications. Roche has signed a global distribution agreement with Sigma-Aldrich, which allows you, the customer, to take advantage of their strong eCommerce and logistics capabilities. While Roche remains the legal manufacturer of these products, as of July 1 they are now available exclusively through Sigma-Aldrich’s distribution channels. For more information, access the press release or FAQ Documents

Please find below an interactive list of the products included under this agreement, that are now available exclusively through Sigma-Aldrich.
Any relevant legal disclaimers can be found by clicking the "Show Disclaimer" button to the right of the product name.

Note: The product number links will direct you outside of Roche to our exclusive global distribution partner's website.

 

Material No. Product Name Legal Disclaimer [Show Disclaimers] [Show all]
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Find the answers to some of your most important questions.

Which products does the agreement cover?

The exclusive global distribution agreement covers Roche Biochemical Reagent products, which include products for proteomics, cell analysis, and conventional PCR applications. These products complement Sigma-Aldrich's broad portfolio and allow customers to take advantage of Sigma-Aldrich's strong eCommerce and logistics capabilities.

Products covered by the agreement include:

  • Genomics - Products for DNA labeling and detection, restriction enzymes, molecular cloning kits, and conventional PCR applications
  • Cellular Analysis - Tissue dissociation reagents, transfection reagents and functional cell assays
  • Proteomics - Protease and phosphatase inhibitors, assay substrates, antibodies and protein detection and purification reagents

Please use the search bar above to check if a product is now available through Sigma-Aldrich.

Which products are not included in the agreement?
There is no change to distribution, sales, and support of nucleic acid purification (NAP) or qPCR instruments and reagents (LightCycler® and MagNA Pure portfolios). Roche remains committed to supporting these products and continuing to provide innovative new solutions in this area. The agreement also does not include products for in vitro diagnostic use.
Will production, manufacturing and quality control remain with Roche?
Yes, Roche remains the legal manufacturer and all current production processes will remain the same. The products will still have Roche branding and packaging, and go through the same Roche quality control processes.
What does "global distribution agreement" mean?

The Roche products noted above will be marketed, distributed and sold through Sigma-Aldrich's extensive global channels including the award winning Sigma-Aldrich website, sales force and global network.

After a transition period, Sigma-Aldrich will act as the primary contact under the agreement for customer and technical support. The products will continue to be produced by Roche.

What will happen to customer / technical support for these products?

Sigma-Aldrich and Roche are currently working to ensure processes are put in place to ensure customers will experience a seamless transition, with no disruption in ordering, service, or delivery throughout the transition period.

Please use the Sigma-Aldrich contact information listed below:

Customer Service Inquiry on the Web:

sigma-aldrich.com/customer-support-inquiry

Customer Service Phone Number (US/Canada Only):

800-325-3010

Technical Service on the Web:

sigma-aldrich.com/techservice

Technical Service Phone Number (US/Canada Only):

800-325-5832

Global Customer Service and Technical Service Contact Information:

sigma-aldrich.com/worldwide-offices

What actions do customers need to take in light of this agreement?
As of July 1, these products are only available through Sigma-Aldrich. You will need to create a Sigma-Aldrich account by visiting this site if you do not already have one. Sigma-Aldrich will offer the products through normal channels including the Sigma-Aldrich website and institutional business-to-business (B2B) catalogs.
How will this benefit customers?

The powerful combination of Roche's high-quality products and the excellence of Sigma-Aldrich service creates a powerful value proposition for these products in the life science research community. Under the agreement, Sigma-Aldrich will employ its sales, marketing and eCommerce expertise and leverage the strength of its relationships with the scientific community to present and distribute Roche proteomics, cell analysis, and conventional PCR reagents and kits.

Roche will continue to serve customers in the life sciences market and will continue to provide products and support in NAP/qPCR.

How will this agreement affect a customer's current supply agreement?
No material effects are expected on current agreements during 2015. Sigma-Aldrich will honor existing customer agreements as these products are brought into its distribution network. Please contact us for further information.
What if I have an existing contract or tender?
During implementation of this agreement, both Roche and Sigma-Aldrich are committed to customer care as a first priority. These tenders and contracts are being reviewed, and we will evaluate the best option of how to proceed.
What will happen to our freezers, eCommerce, and B2B platforms?

Sigma-Aldrich and Roche are currently working to ensure processes are put in place so customers will experience a seamless transition, with no disruption in ordering, service, or delivery. After the transition, product pages on www.lifescience.roche.com will show a link to the appropriate page on the Sigma-Aldrich website. In order to provide high quality and sustainable support for on-site stocking programs, Roche and Sigma-Aldrich have mutually decided to move Biochemical Reagent products currently available in Roche-owned manual and automated Roche Prime Supply (RPS) programs to Sigma-Aldrich solutions.
For more information click here.

Will Roche's product numbers change in the Sigma-Aldrich ordering system?
The Roche product numbers will not change in the Sigma-Aldrich system unless there is a direct conflict with an existing Sigma-Aldrich product. Direct product number conflicts are expected to be minimal, and will be communicated if they arise.
What if I don't have an account with Sigma-Aldrich?
An account can easily be opened with Sigma-Aldrich by calling Sigma-Aldrich customer service or visiting www.sigmaaldrich.com/united-states/ordering.html.
Can customers still order products through Roche's website?
When will the products be available on the Sigma-Aldrich website?
As of July 1, Biochemical Reagent products are available for sale exclusively through Sigma-Aldrich. For a time, these products will still be listed on the lifescience.roche.com website, but will feature a redirect link to the appropriate product page on the Sigma-Aldrich site.
How can I determine whether a specific product number is included in the agreement?

A comprehensive list of included products will be available on the following websites: www.lifescience.roche.com/distributionagreement or www.sigma-aldrich.com/roche. Please register to receive updated information as it is available.

Once the transition period is complete, a comprehensive list of Roche products will be available through the Sigma-Aldrich website.

Who can I contact if I have additional questions?

Please visit the following website for updates: www.sigma-aldrich.com/roche. On this page, you can register to receive continuing updates from Sigma-Aldrich. Alternatively, you can contact Sigma-Aldrich directly through the information below:

Customer Service Inquiry on the Web:

https://www.sigmaaldrich.com/customer-service.html

Customer Service Phone Number (US/Canada Only):

800-325-3010

Technical Service on the Web:

sigma-aldrich.com/techservice

Technical Service Phone Number (US/Canada Only):

800-325-5832

Global Customer Service and Technical Service Contact Information:

sigma-aldrich.com/worldwide-offices